1. Parties and scope
“Saikal” is the booking and bicycle-rental brand. The “provider” is the legal entity identified in your contract and invoice. The “renter” accepts the contract; a “rider” is an authorized user. “Equipment” includes the bicycle and the accessories recorded as supplied. The provider’s legal name, registration details, address and contact channel must be available before contracting; a brand name does not replace them.
These terms cover services supplied directly by Saikal. An independent organizer, additional service or branch operated by another entity must be identified before agreement; third parties are not presumed to represent Saikal. Customer service: +966509839016.
2. Agreement documents and pre-contract review
The agreement consists of the accepted booking summary, the rental contract at collection, disclosed and accepted prices and specific policies, collection/return records, and the accepted edition of these terms. The summary must identify the branch, category, quantity, duration, price, applicable tax, any security deposit, and delay and cancellation rules.
Mandatory law takes priority, followed by clear transaction-specific terms agreed by both parties, then these general terms. An internal note, staff permission or website update does not authorize an undisclosed obligation. Request correction of discrepancies before collection; signing cannot remove mandatory rights.
3. Consent, evidence and amendments
Browsing, receiving a message or opening an account does not accept a new charge or every future rental. Consent relates to the transaction and information presented. Material changes to price, duration or equipment must be documented, communicated and agreed before implementation, without affecting amounts arising under previously accepted rules.
A verification code is for the purpose and transaction stated in its message; an account-recovery code is not rental consent. A staff technical override is not customer consent. Contracts, invoices, receipts, messages and available handover records may support a claim under applicable rules. Both parties may correct or challenge them; provider records are not conclusive or immune from challenge.
4. Capacity, minors and ability to ride
The renter must have the capacity needed to contract. Equipment must suit the rider’s size, ability and route. Any activity-specific age or supervision requirement must be disclosed before booking. A minor’s use requires the lawful guardian’s or representative’s attendance or accepted authorization and consent, identifying supervision and the obligations expressly accepted.
Unsuitable or unsafe equipment may be withheld with reasons, and payment consequences assessed according to why service cannot proceed. No medical diagnosis is requested; a person uncertain about fitness should obtain appropriate advice before participation. Consent to an activity does not waive compensation for provider fault.
5. Identity, information and account security
Provide accurate information belonging to the recorded customer and correct material name, phone or identity-document errors before contracting. Only necessary identity and collection-authority checks should be made. Do not replace one customer’s identity with another’s or use an account without permission. Manual review is not government verification.
Protect passwords and codes and report suspected unauthorized access promptly. Account compromise does not automatically make you liable for every transaction; the facts and cause must be assessed. Support does not request account-recovery codes or card PINs. Do not send identity documents to public groups.
6. Bookings, availability and waiting lists
“Available” does not reserve stock. Submitting a request is not confirmation unless its status is confirmed. Check the reference, status, branch, category, quantity and times. Category images do not guarantee a particular model, colour or size unless agreed. If agreed equipment is unavailable, an appropriate alternative requires your consent, or amounts due for unprovided service must be refunded.
A waiting-list entry expresses interest, not a booking or absolute priority. Estimates vary with returns, maintenance and group size. Joining does not start rental time. Any deadline to accept newly available equipment must be stated in the offer; missing a notification does not itself create a new debt.
7. Price, duration and offers
The accepted final transaction price governs, not a “from” price or an advertisement for another category. State whether pricing is per bicycle or per group, the time unit, any minimum, rounding or grace period, tax, accessories and potential extras. Neither a grace period nor an undisclosed charge should be assumed.
Offers and codes follow their disclosed scope, validity and combination rules. An obvious pricing error must be explained and a corrected agreement sought, or the transaction handled under applicable rights; a difference must not be silently charged. Charging periods follow agreed, recorded times, with staff recording errors corrected.
8. Payment, security deposits and invoices
Pay amounts due through approved branch channels and obtain a receipt. Selecting “cash” or “card”, or displaying a transfer image, alone does not prove collection. A discrepancy requires review of customer evidence, payment-provider records and business records together. Paid, outstanding and refunded amounts must be distinguished from the invoice total; verified duplicate charges must be corrected.
Any security deposit must disclose its amount, collection or authorization method, release/refund conditions and permitted deductions before acceptance. It is not a fee, final revenue or unlimited debit authority. Deductions require explanation and supporting records, with the non-payable balance released. Bank processing times must not be promised without confirmation.
9. Changes, cancellation and no-shows
Request changes or cancellation through booking details or customer service, quoting the reference, and keep evidence of the request and time. A rescheduling request is not a new confirmed time until approved. The commercial cancellation policy is the one disclosed when this booking was accepted, including its window, percentage and calculation basis, not a later branch setting.
This page creates no fixed no-show penalty or automatic forfeiture. A booking hold period and consequences of late arrival or non-attendance must have been disclosed if they are to apply, subject to the circumstances and statutory rights. Mandatory withdrawal, cancellation and refund rights retain their conditions and exceptions; no legal exception is assumed merely because the service is called a rental.
10. Service failure and refunds
If a confirmed service cannot be provided because of availability or provider error, you must be informed and offered an appropriate remedy. You are not required to accept a lesser substitute or store credit instead of a refund due without consent. The unprovided portion and other entitlements are assessed under the agreement and law; provider failure is not treated as voluntary customer cancellation.
Refund requests are reconciled with payments and actual service, with the decision, reasons and any missing evidence communicated. Refunds use the original payment method where possible, or a documented alternative with entitlement checks to prevent error or fraud. Termination does not authorize continued use of equipment still held; arrange safe return.
11. Collection and equipment inspection
Before departure, check bicycle identifiers, quantities, accessories and recorded time. Inspect brakes, tyres, saddle, steering and any lights with staff. Record visible marks or defects and do not accept equipment you consider unsafe. The provider must supply equipment suitable for the service and explain operation and necessary safety instructions.
A collection record describes visible condition at inspection; it does not exclude hidden defects or transfer all maintenance responsibility to the customer. Equipment-condition photographs, where needed, must be proportionate and avoid unnecessary documents or people. Payment or scanning a booking barcode does not by itself prove complete delivery.
12. Groups and collection by a representative
Identify who may accept a group booking and collect equipment, and the renter for each contract. A group organizer is responsible for information and authority they provide, but does not become an unlimited guarantor for all participants merely by adding them. Any financial responsibility for group equipment must have an expressly accepted scope.
Possessing a booking image alone does not authorize another person to collect; appropriate authority checks are needed. Record equipment identifiers, authorized riders and any split or substitution. Returning part of a group does not prove return of the rest; reconcile each bicycle against actual collection and return.
13. Safe and permitted use
Use equipment within its intended purpose, route and load limits, observing traffic rules, signs and pedestrian rights. Wear the helmet and safety equipment required for the activity; check saddle adjustment and lighting where needed. Adapt speed and following distance to traffic, weather and ability. Stop if use becomes unsafe.
Do not ride while impaired, carry extra passengers without approved equipment, or jump, race, use commercially, sub-rent or tow outside the agreed purpose without written permission. Do not dismantle or alter components, give equipment to an unauthorized rider or take it outside the agreed area.
14. Electric bicycles and accessories, where offered
For an electric bicycle, review operation, charge condition and agreed charging equipment. Estimated range varies with rider weight, route, speed, assistance and weather; it is not a promised distance unless expressly agreed. Do not use an unapproved charger, tamper with speed limits or the battery, or expose it to immersion or unsuitable heat.
Safeguard and return recorded locks, helmets and accessories, reporting problems promptly. Battery failure or insufficient charge at collection is not attributed to customer damage without examination and an established cause. Missing-accessory charges and extra services follow the same disclosure and compensation rules.
15. Breakdowns and assistance
For a fault, unusual noise or brake problem, stop safely and contact the branch with the bicycle identifier, location and symptoms. Do not continue in a way that may worsen damage or arrange third-party repairs without approval, except a necessary urgent safety measure documented where possible. If contact fails, secure the equipment and preserve attempted-contact evidence.
Assistance or substitution depends on the situation and available arrangements; these terms promise neither immediate rescue nor access to every location. Assess the time and price consequences by cause and loss of use. Provider-caused downtime must not automatically be billed as normal use.
16. Accidents, injuries and third-party damage
Prioritize safety: stop and contact the appropriate emergency service when needed, then notify the branch when safe. Do not endanger yourself to gather evidence. Preserve available time, location, safe photographs, official reports and necessary party details without publishing their information. Cooperate truthfully and do not submit false reports.
Responsibility depends on the facts, causation and applicable law, not simply possession at the time of an incident. Personal-injury or third-party insurance is not included unless an effective policy, provider, limits and exclusions are expressly disclosed. A cash security deposit is not insurance.
17. Safekeeping, loss and theft
Take reasonable care, use the supplied lock as instructed, and do not leave equipment exposed to foreseeable loss or with unauthorized people. Report loss or suspected theft to the branch without unreasonable delay, make an official report where required, retain its reference and facts, and cooperate in safe recovery.
A late bicycle is not automatically treated as stolen. Theft is not automatically charged to the customer without assessing responsibility. Any established compensation must identify its basis and value under the damage/loss section. If equipment is recovered after compensation, reconcile the claim so the same loss is not recovered both through full compensation and recovered equipment value.
18. Extensions, late and early returns
Request an extension before expiry; sending a request or receiving no reply is not approval. Approval depends on availability, disclosed pricing and confirmation, and does not authorize keeping equipment allocated to another customer. If timely return becomes impossible, contact the branch promptly to arrange safe return; contact alone does not waive a valid agreed late charge.
Calculate extra time using the accepted rule, time unit and any grace period, showing the period and calculation. Separate late time from damage and later agreed adjustments. Early return does not automatically refund a fixed package unless its terms or law require it. Branch delays and staff recording errors must not create additional customer time.
19. Return and release of equipment responsibility
Return to the agreed branch and location, handing equipment to authorized staff or through an expressly approved method. Leaving it at a door or another branch without arrangement does not prove return. Check identifiers, quantities, accessories and handover time, and request return confirmation and settlement details even if already paid.
If you arrive correctly but an unannounced closure or branch-process failure prevents handover, contact the branch, retain arrival evidence and follow safe storage instructions; do not abandon equipment at risk. Record returned and outstanding items for partial returns. A shift closing or staff logout does not remove your right to establish actual handover time.
20. Damage, loss and compensation assessment
Customers are not charged for normal wear, pre-existing or hidden defects, or damage for which their responsibility is not established. A claim must explain the damage, discovery time and connection to the relevant use, supported where available by photographs, inspection, records and reasonable repair pricing. The customer must have an opportunity to review and respond to a disputed assessment.
Distinguish repair, replacement and loss, considering condition, age, value at the time and salvage. Do not automatically charge new-for-old or both repair and replacement for the same damage. A loss-of-use claim needs a cause, evidence and reasonable assessment under law, not an open-ended daily penalty. Paying an undisputed amount does not waive a dispute over another item.
21. Settlement, price adjustments and payment disputes
Before final collection, itemize rental, extra time, accessories, discounts, tax, payments and any damage or loss so total and balance are clear. A different amount agreed with the customer must record the reason, amount and authorization. Staff price-editing permission does not permit an increase without agreement or a valid contractual basis.
Report duplicates, discrepancies or missing returns with transaction references and receipts, not secret card data. Review the transaction without creating a second payment merely because a request was repeated. Bank or authority complaints remain available; a good-faith objection or request for details is not fraud. Established undisputed amounts remain payable under the agreement.
22. Mutual duties and liability
The provider owes care in supplying the service and equipment fit for the disclosed purpose. Customers are responsible under law for attributable breaches and misuse causing damage. Awareness of balance, road and weather risks does not mean accepting an unknown defect or waiving provider responsibility.
These terms do not exclude liability that cannot lawfully be excluded or transfer all staff or maintenance responsibility to the customer. They impose neither unlimited compensation for “anything that happens” nor an arbitrary cap removing mandatory rights. Responsibility, causation, contribution and loss are assessed on evidence and applicable rules.
23. Weather and events beyond control
A genuine safety risk, authority direction or event beyond control may suspend service or change a route. Affected customers should be informed where possible, with rescheduling or termination and settlement of the affected part assessed on the facts and law. Calling an event “force majeure” does not remove every right or automatically entitle the provider to payment for unprovided service.
A changed preference or weather expectation does not automatically make performance impossible, and inadequate maintenance or overbooking is not automatically force majeure. Both parties should reasonably limit harm without risking safety; each case is assessed rather than subjected to a blanket no-refund rule.
24. Organized rides, packages and third-party services
An organized ride, package or subscription must identify its organizer, inclusions, duration, route, requirements and cancellation terms. Participation does not include undisclosed transport, training, photography or insurance. Outsourcing does not remove the provider’s responsibility for the service it supplies.
Independent services follow their provider’s terms, made available before purchase. Ordinary rental must not require joining a group or consenting to publicity. Refunds due must not be replaced with points, vouchers or package credit without valid customer agreement.
25. Notifications and WhatsApp
Operational messages may concern bookings, verification, returns or support through available channels. Provider acceptance of a message does not guarantee delivery, and reminders do not replace the recorded appointment. Ask for clarification if a message conflicts with your contract; an automated notification alone does not amend an agreed charge.
WhatsApp-group membership is optional and may expose your number, name and photo to members under platform settings. Use private contact for complaints and personal information, and do not publish others’ data without a proper basis. Membership does not authorize other members to contract or pay on your behalf.
26. Privacy, images and marketing
The privacy policy explains purposes, sharing, rights and request channels; reading these terms does not give blanket consent to every processing activity. Equipment and claim documentation must be limited to what is necessary, respecting disclosure, retention, access and data-subject requirements.
Rental consent does not authorize advertising with a customer’s image or name or automatic marketing enrolment. Separate consent must be obtained where required and may be withdrawn under law without losing the core service. Keep claim records secure; do not post identity details, phone numbers or invoice information publicly.
27. Misuse and proportionate restrictions
Impersonation, payment abuse, tampering with codes or prices, fictitious stock-blocking bookings and unauthorized access to others’ data are prohibited. A substantiated risk may justify restricting the affected action as necessary, investigating and informing the customer where possible without compromising security.
An alleged breach does not forfeit all customer funds or prevent settling an existing contract, returning equipment or making a lawful complaint. Account restriction does not erase invoices, amounts properly due or corresponding rights. An alternative contact route must remain available when sign-in is unavailable.
28. Complaints and dispute handling
Contact +966509839016 with the booking, contract or invoice reference, a specific description, event time, requested resolution and available supporting records. Ask for a case reference or retain the conversation. The responsible branch should review the matter and explain its response, calculation or decision and next step. Secret codes or public identity disclosure are not required to substantiate a complaint.
Early reporting helps preserve evidence, but failure to object immediately or within an internal deadline is not a general waiver or admission of previously unknown damage. Informal resolution does not prevent referral to the Ministry of Commerce, data authority, courts or payment provider as appropriate. Removal of a lawful review is not a condition for considering a complaint.
29. Applicable rules, language and severability
Agreements are interpreted and performed under applicable Saudi Arabian law, with disputes referred to the legally competent authority. This page imposes no improper forum, hidden mandatory arbitration or waiver of complaint rights. Information must be understandable in the agreed language. Explain differences between language versions before acceptance rather than using them to impose an uncomprehended term.
Where a provision conflicts with a mandatory rule, only the conflicting part is disapplied where possible, without disturbing the remaining valid agreement. Not exercising a right once is not a permanent waiver and does not permit retrospective obligations.
30. Versions and questions before agreement
The edition and date appear at the start of this page. Updates apply to new agreements after being made available; they do not themselves change a previously agreed amount, cancellation policy or responsibility. Material changes to an existing contract need a lawful basis or clear recorded agreement, not simply continued website visits.
Before acceptance, understand the provider, equipment, time, price, delay and cancellation rules and return method, and ask customer service about unclear provisions. Terms published later may differ from the edition applicable to your transaction.