Bike rental & booking FAQ

Choose a branch, category, quantity and time, review the summary and confirm. Check that the booking appears in your account; selecting a category alone does not complete it.

No. Availability is checked again at confirmation. If the full quantity is unavailable, choose another time or join the waiting list.

Bring the booking reference or card to the selected branch, review quantity and duration with staff, and complete the required checks and payment before collection.

Request the change in booking details or contact the branch before the due time. A request is not approval; changes depend on availability and the price shown to you.

Contact the branch promptly with the rental reference. Stop riding if the bicycle is unsafe and report a fault without waiting until the rental ends.

Open Invoices or rental details in your account to see recorded charges, payments and the balance. Send the reference to support if something does not match.

Use booking details when cancellation is available, or contact support. Service and payment records and the disclosed policy are reviewed; cancellation does not itself prove that a refund has been processed.

Select the branch, category and required quantity. The estimate is not a guarantee; track your status in your account and remove the request if no longer needed. A single availability text may be sent to avoid repetition.

Check your phone number and wait for the displayed cooldown before requesting again. Do not share the code. Contact support if it continues; a successful request does not guarantee immediate delivery.

Contact WhatsApp support on +966509839016 with a short description and booking or invoice reference. State “Privacy request” for data rights and never post sensitive information in groups.