1. Who handles your data?
Saikal uses information to operate booking, rental and support services. To request the responsible entity's formal details or exercise privacy rights, contact +966509839016 and state “Privacy request”. Never send a password or verification code.
2. Information needed for the service
Depending on the service, this may include name, phone, email, nationality, gender, birth date and identity-document details needed for rental, together with branch, booking, contract, invoice and payment-status records. It also includes support messages and notes you provide, session and device information, and security and audit records. Support does not need your card PIN or login code.
3. Purposes and legal basis
Necessary information is processed to perform the agreement and provide the service, verify accounts, manage availability, rentals, returns, invoices and complaints. Records may also be retained for legal obligations or permitted security and rights-protection purposes. Marketing or optional purposes require the relevant consent; acknowledging this policy is not blanket consent to marketing.
4. Required and optional information
Forms identify required fields. Missing or inaccurate essential information may prevent registration or rental. Declining marketing or leaving optional notes blank does not prevent access to the core service. Staff identity review is not a connection to a government verification service.
5. Sharing and service providers
Authorized staff access information necessary for their duties. Hosting, storage, backup, SMS and email providers may process information needed to operate the service. Information may be disclosed to a competent authority where legally required. Access is based on operational need. This policy does not authorize selling information or using it for undisclosed purposes.
6. WhatsApp and external links
When you choose to open WhatsApp or join a group, the external platform processes information under its own policy and group members may see your number. Do not post full identity documents, payment-card details or verification codes in groups. Use the official customer-service number for individual enquiries.
7. Storage, transfers and retention
Information is retained to the extent and for the period needed for the service, legal obligations and claims, then deleted or anonymized when no longer needed and legally permitted. Restricted backup copies may remain until their retention cycle ends. Hosting locations, providers and detailed retention periods require confirmation from Saikal management; request them through the privacy contact. Transfers outside Saudi Arabia must be assessed against applicable requirements before being approved.
8. Your rights
You may request information, access and a copy of your personal data, corrections or completion, and destruction in the circumstances provided by law, and withdraw consent to consent-based processing. Proportionate identity checks may be needed. Withdrawal does not invalidate prior lawful processing or processing supported by another lawful basis. Complaints may be submitted to the competent authority through official channels.
9. Sessions and security
Browser storage supports accounts and preferences such as language and appearance, and notifications use your selected permissions. Clearing storage may sign you out. Protect account codes and use a trusted device. No technology guarantees that incidents cannot occur; incidents and required notifications must be assessed and handled under applicable rules.
10. Policy updates
This page displays the revision date. A changed purpose or new processing requiring consent must be explained and the appropriate consent requested. This text does not replace mandatory obligations or rights providing stronger protection.